Category Archives for "Uncategorized"

Feb 21

Oven Cleaning Dip Tank – Gas versus Electric, Review and Comparison

By Graham Rogers | Uncategorized

Okay so a question I get asked a lot: What tank should I get for my oven cleaning business. A gas one or an electric one?

In this post I am going to walk through the two and why you might want to consider either. You may be that man who wants to use gas.

Oh there is another system - that doesn't use gas or electricity - it does the same thing - keeps solution hot in dip tank to dip oven bits in.  I'll give you a heads up on that too.

Well as you probably know I use an electric oven cleaning dip tank. I've been using one since I started the business in 2004. It has worked fine with no major problems. I had a standard tank that I purchased from the company that I trained with. They had been using this tank for six years and had come up with a design that didn't leak. I used this tank design and then developed my own. My new tank design is in the video below.

So benefits of an electric tank:
1. Saves you a lot of time in the daytime, as once it's heated up you don't need to do anything else to the tank during the day. You don't have to spend time checking, for example, checking, or worrying, that your gas supply is shut off.
2. Saves time on each job as you don't need to stay with the van or have someone working with you who looks after the tank whilst you are in the house cleaning the oven.
And with gas a lot of the time further work is required when things are taken out of the dip tank.


But I'm not sure if I'd still be oven cleaning if I'd ended up with a gas system. And I say ended up with as when I started looking at oven cleaning as a business to add on to my Home Cleaning Agency I didn' t have a clue about the process. That's probably where you are now. Are  you?

​If so CLICK HERE to get my free pack

When I went to see the training company before doing the course they didn't mention what tank they were using. I never thought to ask. I didn't even know about dip tanks. The thought didn't even cross my mind. I didn't know the benefits or why you needed a tank etc. I didn't even though you needed a dip tank!

So it wasn't until I went on  the course that I saw the tank and I took the system they trained me on and used that. It's kinda like having driving lessons and buying the exact same car that you passed your test in.

So it took me  a while to realise that other people were using another dip tank or system to heat up their solution to dip oven bits in.

I think it was the comments on this blog by other business owners asking how i did my cleans so fast. Or franchisees of well know franchises turning up in our office to find out how we did it. LOL!

I don't think I would have coped that well with a gas system. Or if I had seen it before even starting an oven cleaning business I think it I probably wouldn't have gone any further with the idea. Why?

Gas system:
Benefits:
1. I would have said that you NEED this system if you want to use a Bio or Eco product in your tank solution which means you can be that Pure Eco person. But a couple of things have changed my view on this: I know of an oven cleaning business using bio products successfully in their plastic electric dip tank. And I've heard that franchises and independents that use the gas system are using caustic cleaning chemicals in the house, so that doesn't really fit in with an eco system.

Disadvantages:
1. Carbon Monoxide poisoning.
2. Potential danger from escaping gas igniting.
3. Slow, hard graft to use the system.
4. Heating up at every job makes each job a lot longer, your day longer.

Well I all too familiar with the effects, or should I say potential lethal effects,  of Carbon Monoxide poisoning. Because back in 1992, I nearly died from Carbon Monoxide poisoning. (The gas produced from something burning).

 I was still in the Royal Air Force,  I was living in North Wales in a cottage. That cottage had a coal fire boiler to heat the central heating. I noticed that it was smoking a lot on start up. That is I used coal to start it, and then I put on smokeless anthracite to burn. It smoked a lot but I didn't take any notice. BIG MISTAKE.

My girlfriend stayed one night. I put the fire on to heat the house. I woke up in the morning with the worst headache ever. I walked down the stairs into the kitchen and then collapsed. Lucky for me my girlfriend dragged me by the feet outside. Lucky that she was there and was able to drag me outside - I'm a big bloke!

We both spent 24 hours in hospital. I got the bird nest which was blocking the chimney removed. We both lived.

So how is carbon monoxide produced from a gas system in an oven cleaning van? Well the gas burner is open. It burns oxygen and produces carbon monoxide.

The van fills up with carbon monoxide. It needs to escape, and you need oxygen to breath. So you either open the windows - if  you are in the van. Or open the back doors. But this leaves the burner to the elements and is unsafe. Of course you can have an extraction fan in the roof of the van. But I know of a well known franchise where the cleaning operative stays in the van with the windows open whilst the oven stuff is in the tank.

So the potential leaking gas igniting problem. You can say that this doesn't happen or else you'd hear about it a lot. Well if you had an oven cleaning company would you want people to know that the van had exploded because of igniting gas and that this was caused by badly maintained equipment? Err No! 

There have been two oven cleaning van explosions in the news in the last six months with one last week in Swindon, and one last August in Essex. Both independent oven cleaning companies. The one in Essex blew as the operator was driving it down the road. The one in Swindon when it was outside a house - it damaged other cars and injured the operator (not seriously - they lived). 

There is a video of the  one in Essex oven cleaning van exploding whilst it is being driven. The cleaner gets out safe. Google 'Oven Cleaning Explosion Essex'.

This is the aftermath of the one in Swindon. It looks like the gas had been leaking and as it's heavier than air seeped down into the body of the van. Then the operator went to light the burner... 


The only way to judge issues with gas bottle systems in general is to search Google for 'Caravan Explosions' or 'BBQ explosions'. Not all are related to gas leaks but a lot are.

Leaks happen when the tank has been left for a while and the gas escapes from the gas pipework and lays - as it is heavier than air below the tank at the back of the van. When you go to ignite the gas burner it ignites the escaped gas and explodes. Or some electrical circuit in the van, when switched, causes it to explode.

So how do you prevent this from happening? You'd have some regime, procedure,  or habit, of checking your pipework for escaping gas. And/Or a shut off value to ensure that gas can't escape at all from the gas canister. Also you'd have everything checked by a third party on a regular basis.

I'm sure all suppliers of gas tanks in the UK or franchises using gas dip tanks have these in hand. So ask them. What servicing and checks are necessary?

An example of gas bottle system checks, as part of the Annual Caravan Check. The gas systems are checked in the following way:

  • A manometer checks for leaks in the gas supply system. All gas appliances, such as the oven, fridge, heating system and water heater, are turned on in order to check that they are working properly. All vents will be checked to see if they are clear. Then all appliances are turned off at the gas isolator taps. The Flame Failure Device (FFD) should then cut in, meaning that the check has passed. The CO (carbon monoxide) Room Test requires all gas appliances to be turned on. At the same time, a Flue Gas Analyser runs for a minimum of 15 minutes with all doors and windows closed.

So my recommendation is to use an electric oven cleaning dip tank system. I personally wouldn't use a gas burner with bottled gas system, and with the potential safety issues I wouldn't recommend them. For us safety is paramount. Our electric system and process is easier to use and we can can get more jobs done in a day if we need to in a safe way.

Re the other system. That's is the system that doesn't use a gas burner with bottled gas or electric heating element. What about that? I've run out of time. 🙂 So look out for another post

 

 

Dec 19

Christmas Oven Cleaning Sales

By Graham Rogers | Uncategorized

So in my last post I mentioned that we had a few good weeks recently. I’m not sure why it has been better this year. But I think it’s because we prepared for Christmas this year. I have done some changes to marketing and it seems to have paid off.

As far as I can remember last year we were full up quite a few weeks before Christmas and then we had the few weeks of poor sales as people were still phoning trying to get pre Christmas appointments. So a couple of good weeks followed by a few poor weeks of sales. This year we have had four strong weeks and then back to our old average sales in a week on the week up to Christmas (this week as I write).

This year we tried to make sure this wouldn’t happen by getting our guys full days aiming to maximise the turnover per van. I think I mentioned before that we took on three new guys a couple of months ago. We took on three as it was two to replace two employees who left suddenly and one as an extra to fill an extra van.

As it worked out one guy left after just a week on his own. he just got in a stew and walked out of his job leaving us to finish it off. He said “he had enough”. It was shame really as he was what looked like an ideal employee. I think it boils down to him getting himself into a situation of no confidence under pressure and failing to get in contact with someone to help them.

We decided not to recruit a replacement and carry on with a team of six plus me in the spare van.

Looking at the way we are fitting in the jobs. All of our vans are averaging £300 a day with our more experienced guys getting a turnover of over £400 a day in their vans. So this is good news. Long may it continue into the new year.

Jan 10

where has the fuel gone.

By Graham Rogers | Uncategorized

A self-service pump for diesel fuel. To the ri...

A self-service pump for diesel fuel. To the right, a credit card payment terminal. At a Preem petrol station in Avesta, Dalarna, Sweden. (Photo credit: Wikipedia)

Okay so we looked at the bill for our latest troublesome employee’s fuel card for his van it was unusually high. We checked the van’s mileage.

We then checked all the petrol purchases for that van. This took us about a week.

His purchases were 6 times more than our other oven cleaning vans – which were the same make and model. His mileage was 1400 miles more than it should have been for the mileage for the jobs we was driving to. He had filled up the van three times on a Sunday (we don’t work on Sundays) at a garage that is 15 miles away from where he lives, with about an hour and half between refills. He lived right next door to a Tesco store where he could use the fuel cards. He was also filling up miles from where he was working in the day. He was going out of his way to drive to petrol stations to fill up.

We decide that we are going to give him the boot. But we needed to get him into the office to go through the proper dismissal process.

Anyway we got him in. We took all his stuff off him. We interviewed him, he only said “that van uses a lot of petrol”, and the “the contract does not say I can’t use the van for personal use”!

I sacked him. We then took him home.

The next day I drove the van he had been using. The fuel gauge said the tank was empty! He had only filled it up the day before – even though we cancelled the cards for that vehicle, he still managed to use them to get fuel. But  he had filled up and then driven home to siphon off the fuel; that was the reason it took him so long to get to the office for me to sack him!

So, luckily, in the end we managed to deduct from his wages the fuel costs but we missed the last payment. We delayed his pay day. I think his intention was to get paid and then leave to go onto to the next employer so it was lucky we noticed the fuel payments going out of our bank account.

In all it sort of all worked out, and next time I’ll insist on my gut reaction – we should have got rid of him in the first week when he was being late etc.

The week after he left we received on his phone  a text message: ‘please ensure that you bring id to your interview’.

I texted them back saying I sacked the person who’s phone this was as he had stolen petrol. Their

reply to me was can you give a reference for him! Really unbelievable. It was a national cleaning company. Perhaps they didn’t think it mattered.

 

ovengleamers van
Oct 04

Troublesome Employee Number 2

By Graham Rogers | Uncategorized

So after our last employee left we felt well that’s all over and lets try again. We quickly found someone, through a recruitment agency, who was suitable and  interested.

He seemed nice enough. As I was just about to go on holiday I took him out for a day and then let my employees train him. Big mistake!

It wasn’t that he wasn’t cleaning well enough after his training week. It was that he may not have been an ideal candidate to be trained in the art of cleaning in our OvenGleamers method. The subtleties of getting the process right were over looked. There were some things that if I’d known about I would have corrected or made a decision to get rid of him.  He got through the training week and went out on his own.

When I got back I looked at the reviews he was getting. They were good.He was getting to the jobs on time, and doing good cleans. One lady said she would have him back every time from now onwards, she was so impressed.

But then some things started to happen that got us thinking.  He said to me when he came to the office: “These jobs are TOUGH!”. Considering he was only doing standard single and standard double oven cleans, this got me thinking that he may  not be up to it. We were just about to train him to do the bigger ranges and AGAs. This was going to be after I had gone out to ensure it wasn’t only the end result he was getting right but our overall process as well. I had a feeling that he was just going through the motions as far as the paperwork was concerned.

So I think he must have known, I not sure how. I looked at the his schedule and decided to check all the jobs he was going to do in our village the following week.

Then he called in sick for a “back problem” on a Monday. Okay I know that it’s easy to get back problems, but this guy was a relatively young bloke and he said he got it from laying down on a kitchen floor whilst cleaning the ceiling of the oven. Beats me. We had to re arrange his appointments. He saw the doctor and he said he would be okay for the next day.

Then we got a call, on the same day that he had taken off sick, to say that he hadn’t returned a key to a local letting agent from whom he had picked up a key to do a clean on the Thursday before. The key hadn’t been returned on the day and it was now four days afterwards. This is something we are hot on and something we would never do! I went to see him to pick up the key. He said that it was too far from the job to get back to the agents and then to get to the next job on that day. We checked the job, it was last one of the day! He lives 5 minutes away from the letting agency. Why didn’t he just drop it off?

Then the next day things came to an explosive end…

 

Dec 25

Ep 46: New AGA Owner First Steps

By Graham Rogers | Uncategorized

Okay so you’ve just acquired an AGA Cooker, say you’ve moved into a house or just bought one. Here Graham Rogers goes through the steps that you need to take when you get your first AGA. If you’ve bought a house with an AGA in the kitchen, what do you need to do first? What would be useful? What book would be best to buy? Which pans should you get? Here is a guide for you.

http://ift.tt/1m7S0N2

Jun 25

Oven Cleaning Companies Electric Screwdrivers Use

By Graham Rogers | Uncategorized

We had a franchisees training day last Saturday and one of the things that the franchisees brought up was the increasing number of jobs they had got to where the

Perfect Screwdriver set

Perfect Screwdriver set (Photo credit: Wikipedia)

panels in the oven have been tightened up too much, so much that they couldn’t get them off because the screws had been rounded off. I think the main reason if that some oven cleaning companies are using electric screwdrivers to tighten up the screws and over tightening them and doing so ruining the screws/nuts.

For us when we get to these it’s a case of pointing this out to the customer when we do our checks and apologising for being unable to do the full clean that we normally do.

This has been mainly on the NEFF, Bosch ovens where you need to use a T15 hex tool to get them off rather than using a screwdriver.

I learnt when I was in the RAF about how not to tighten up nuts when I over tightened a nut in the cockpit of a Sea Harrier Jump Jet. The nut overtightened and then head fell off, meaning a complete strip down of the cockpit to re tap and die the nut. So these days I check the screws are tight but don’t over do it.

We carry the T15 with a ratchet screwdriver. For me this is has always the most I have ever needed as they normally come off very easily and you just need to tighten them up so they are just tight.

Jun 01

Leisure Range Cooker Door not going back on properly

By Graham Rogers | Uncategorized

Anthony our OvenGleamers Franchisee in Cardiff has a great start and we helping him to build his business in Cardiff.

National museum Cardiff, front side

National museum Cardiff, front side (Photo credit: Wikipedia)

He hasn’t had any big problems but he did have one when cleaning a Leisure range cooker:

I went across to help him last week as he was having  a problem getting  a door back onto the cooker. I talked through the problem one the phone with him but we weren’t getting any where. So  I thought I might as well just drive over and see if I could fix it as Cardiff isn’t that far for him. I was expecting to walk in and put the door on and then leave, but it really wasn’t that easy.

The door wouldn’t go back on. There was a problem with the locking clasp not lining up. So you put the door back into position getting the grooves on the door lined up and then to unlock the hinges you have to push the locking clasp back into position, but it wouldn’t go back in. I spent a while, about twenty minutes, trying to get it back on and then realised that the reason it wasn’t going back into position was that the metal plate into which the groove in the door fits was bent inwards. It wasn’t us who did this and from what I could see it would have been pretty difficult to bend it, so really I wasn’t sure what happened there.

This was the reason for the clasp not closing as it didn’t have room to close down. So in the end I filed the two clasps down a bit and they then closed. Problem solved. It’s the first time I’ve had this problem but something we need to look out for when cleaning these sort of range cookers.

On the same job Anthony had also made the mistake of unscrewing a side opening door from it’s bracket. The back plate on the bracket then fell inside the oven. In the end we had to get a repair company to come out and sort it. They came out on the same day and fitted.

Even though there were these couple of problems the customer was very happy with the clean.

 

Mar 19

Oven Cleaning Company Cardiff

By Graham Rogers | Uncategorized

Here is our new franchisee for Cardiff North, Anthony Sellick,  who will be providing a professional oven cleaning service in Cardiff.

Anthony has actually be a key person in a very large cleaning company in Cardiff and has extensive knowledge of the cleaning industry especially in Cardiff and surrounding area.

Here I have done my local marketing video slightly differently to how I have been doing them in the past.

I have re-written the script and added an offer, and done some more bits to optimise the listing in both YouTube and Google.

So it will be interesting to see if it will work better.

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