All Posts by Graham Rogers

Aug 29

NEFF Double Oven Door Glass Shattered – Employee Trouble Post One.

By Graham Rogers | training

I’ve been out cleaning recently. That is I’m was out and not in the office as been the norm recently. We have had some issues with our staff. We lost one at the end of the last year and for some reason we didn’t get around to finding a new one until March time. We found a new guy pretty quickly and he started the day after we interviewed him. All seemed well at the start. I took him out and trained him myself. He was up to standard and seem pleasant enough. He didn’t have problems heating up the van in the mornings and he was getting to jobs on time.

He went out on his own cleaning. I should have realised that things weren’t right after the first week. In the first week on one of his first jobs he broke the glass on a NEFF door. I couldn’t really work out why he had taken the door apart as he did. It was a NEFF triangle corners oven. He didn’t take it apart by just taking the inner glass panel off. He took it apart by taking the handle off and taking the external glass panel off. So okay a different way to get the door apart. But if you have ever taken one of these apart, the normal way, you’ll know the glass inside is nearly always perfect. So there is no need to take the door apart at all. He took the door apart. When he put the door together again when he tightened up the handle the glass shattered.

The replacement glass panel was £220. I went out to fix it. I couldn’t work out how to get it together again! So I brought all back to the office and then sat on the floor trying to work it out. I managed to work it out after an hour. The reason the glass had shattered was there was a spacer that if you got around the wrong way, when you tightened up the screw the screw would be fully tightened but with a bit still sticking out. So you thought it still need tightening. When you tightened it further the glass shattered. So it was a case of getting the spacer the right way around so the screw would fully tighten up, without breaking the glass.

The thing that took the time was putting the inner glass panel back in. It didn’t seem to fit. After an hour I realised that the side clips were in the wrong way around it was a case of changing these around and the glass fitted in straight away.

So that was a bad thing to happen in the first week. Week two wasn’t any better… to be continued.

Feb 29

Ep 47 Pricing For Your Business

By Graham Rogers | podcasts

Very short podcasts created when I’m out oven cleaning or sat in the office with five minutes to spare, or on the way home from school drop-off. In this podcast I talk about pricing for an oven cleaning business. How do you go about setting your price? Do you pluck it out of the air or do you get to it in a logical way?

Dec 25

Ep 46: New AGA Owner First Steps

By Graham Rogers | Uncategorized

Okay so you’ve just acquired an AGA Cooker, say you’ve moved into a house or just bought one. Here Graham Rogers goes through the steps that you need to take when you get your first AGA. If you’ve bought a house with an AGA in the kitchen, what do you need to do first? What would be useful? What book would be best to buy? Which pans should you get? Here is a guide for you.

Dec 24

Ep 45: Oven Cleaning Business For Sale? Selling and Buying An Oven Cleaning Business

By Graham Rogers | podcasts

So you looking at buying an oven cleaning business or buying a resale area of an established franchise. What things should you look out for. What things could you improve on to make the business be more successful and profitable?

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