I’m in the office this week taking calls, doing holiday cover, rather than doing the internet marketing stuff I normally do. The Summer weather has been fantastic
and our new office has lots of glass and as I’ve been sitting in our call centre bit I’ve been boiling hot.
And it’s been a particularly hot week for sales, I’m not sure whats happened, its always good but it’s suddenly got even better and we’ve being doing roaring business everyday. Perhaps the weather does affect people!
I’ve been struck though by the number of sales calls we get, that is people trying to flog stuff to us and our franchisees, business to business sales calls. In the last two days I’ve had calls from people who said they were following up on the ‘conversation’ we had last month, though I couldn’t remember the conversation, and as I normally work from home I’m sure we didn’t have the conversation! One company made me think they were something to do with BT as they were called GT and they said they were working with BT Open reach on our exchange. As we’ve had problems with our exchange I spoke to him, but when I told him that we now owned our telephone system he told me that he had nothing to offer us!! Hows that for using a confusing name and reference to another company to blag yourself through to the key person?
The thing is its a numbers game and I’m sure that they get business out of the calls it’s just very infurating when you are small business owner being bothered by all these people. So usually as I’m not answering the calls our ladies, our ‘Gate Keepers’ who answer the phone have become very good at stopping the calls getting to either me or my wife, they say sorry he’s not here, he’s in a meeting, he’s out etc. Also we do the same for the franchisees, and they ask could they put it into writing by sending an email. Seems to work just fine.
This week we’ve had ‘get you to the top of Google calls’, new phone system for you office calls x2, new business telephone rates x2, radio advertising call, van sales enquiries etc.