Image by Ivydale via Flickr
I thought I give you an update on the latest training of a new oven cleaning business owner by me. I trained them last week and the week went very well.
I did some things differently this time. The first change was that the candidate read through the health and safety manual and the oven cleaning business manual at the start of day one and therefore was in a good position to get an overview of how we clean and the processes that we use right from the start.
Then I talked through our Health and Safety Policy, pointing out the main hazards, and talked through the van set up, including our oven cleaning dipping tank and rinse system. I also demonstrated some scraper techniques and then I did a demonstration on on a real oven which was quite dirty in the village here. So for this I demonstrated how to clean a standard single oven, a hob and extractor. Then in the afternoon we went out and cleaned a single oven, hob and extractor on the other side of Bristol, this time the candidate did most of the work. The first hob was a ceramic one and the second one was one with burners.
On Tuesday we cleaned two AGA cookers: the first one was a four oven AGA, in Slimbridge Gloucstershire, and the second one was just outside Bath. On the first one I did a demonstration of how we cleaned them and then the candidate cleaned a single oven (NEFF) in the same kitchen whilst I cleaned the AGA and he was able to see the finished result of the AGA. This AGA was relatively straight forward as it was a newish (four years old) one. The second one was a different kettle of fish as it was forty years old and I don't think it had ever been cleaned. We cleaned this one together, it was a tough one, but the end result was of course spectacular!
On Wednesday we cleaned two range cookers with a Rangemaster Professional range cooker and extractor hood in the morning, in Bath; a letting agency job. I was able to demonstrate how to clean stainless steel, how to clean self cleaning panels, how we clean the gauze filters in a stainless steel hood and how to get the whole range up to standard. In the afternoon we cleaned a Lacanche range cooker (my favourite!) for a regular client of ours in Bristol. The Lacanche is tricky in that it hasn't got a light inside, has stainless steel panels inside on the tops of the ovens and the inside of the doors and also has brass burners and knobs. Really it ended up be a very excellent job as the candidate managed to get all the brass bits of the cooker ultra shining and gleaming. We managed to visit The AGA Shop in Bath to have a look at the AGA and Rayburn cookers. By looking at the different models it allowed me to to talk through the process of cleaning them. We were also able to have a look at the demonstrator 30 Amp AGA which is in the shop there and is on.
On Thursday we cleaned a single oven, hob and extractor for a letting agent in the morning in Bristol and in the afternoon we cleaned a single NEFF oven and a NEFF microwave in Clifton in Bristol for a lady who was just about to move out of her house.
On Friday we cleaned a standard double oven which was really filthy. Here I was able to demonstrate how to clean really dirty self cleaning panels – the fan panel and the side panels were very thick in burnt on carbon. We cleaned through it all together. And to finish off we the candidate cleaned a single oven (main oven of a SMEG) range. I was able to demonstrate the problems of taking the SMEG door off (it was one where it needed pins through the holes on the hinges to lock them) and taking a SMEG door apart (unusually although a SMEG range it didn't have the double glazed panel right in the middle).
During the week we fitted out the candidates van.
We also managed to fit in a trip to an FSB business seminar on Thursday night where the guy doing the main presentation was an ACTION Coach. Anyway I think we got some real value from the talk, we learnt about USP and guarantees. I think I was the only person in the room to have both an USP and a guarantee for our business. The USP is that we can immediately book a customer in for a oven cleaning appointment compared with our competitors who normally get back late that evening. Our guarantee is that there is a 100% satisfaction guarantee for any clean by us.
On the Friday we also did a review of the oven cleaning training that we have been doing this week. We talked about the types of ovens we had selected for him to see and clean. We felt by teaching him how to clean an AGA and a range cooker he basically gained the full knowledge of what is expected and therefore is in a better position of knowing what to do when he starts his own business next week. And as AGAs is something some oven cleaning companies don't do because they can be difficult jobs by seeing the way I do them may have helped him make a decision to offer that service.
Also as we had some unusually very dirty ovens it showed the trainee just what to expect when he gets the really 'big' jobs. They were tough but at least he has got some good experience of these and can now appreciate what is required to get them to the right standard.
I showed the candidate videos I had made of cleans by a previous candidate on a previous course so we were able to fill in the gaps and show some techniques that may have been missed or not covered.Google+