Anthony our OvenGleamers Franchisee in Cardiff has a great start and we helping him to build his business in Cardiff.
He hasn’t had any big problems but he did have one when cleaning a Leisure range cooker:
I went across to help him last week as he was having a problem getting a door back onto the cooker. I talked through the problem one the phone with him but we weren’t getting any where. So I thought I might as well just drive over and see if I could fix it as Cardiff isn’t that far for him. I was expecting to walk in and put the door on and then leave, but it really wasn’t that easy.
The door wouldn’t go back on. There was a problem with the locking clasp not lining up. So you put the door back into position getting the grooves on the door lined up and then to unlock the hinges you have to push the locking clasp back into position, but it wouldn’t go back in. I spent a while, about twenty minutes, trying to get it back on and then realised that the reason it wasn’t going back into position was that the metal plate into which the groove in the door fits was bent inwards. It wasn’t us who did this and from what I could see it would have been pretty difficult to bend it, so really I wasn’t sure what happened there.
This was the reason for the clasp not closing as it didn’t have room to close down. So in the end I filed the two clasps down a bit and they then closed. Problem solved. It’s the first time I’ve had this problem but something we need to look out for when cleaning these sort of range cookers.
On the same job Anthony had also made the mistake of unscrewing a side opening door from it’s bracket. The back plate on the bracket then fell inside the oven. In the end we had to get a repair company to come out and sort it. They came out on the same day and fitted.
Even though there were these couple of problems the customer was very happy with the clean.