Apr 20
If you are thinking about replacing your older AGA with a new Total Control AGA may I point you towards the www.agacentral.com forum and ask you to read some of the posts from people who are now regretting replacing their old AGA with the Total Control.
A few people on this forum are posting about problems with the AGA Total Control and really you wouldn’t expect this with a price tag of about £10K
The AGA Total Control isn’t like a conventional AGA and from what the sales lady told me in my local AGA shop really the ideal use would be in a holiday cottage where you go to for weekends and you are going to switch it on use it all or bits of it and then go back to your main home for the rest of the week. The good things about it are it operates rather like an ordinary cooker in that it you can switch on the oven or the hob parts separately. They take about 20 minutes or so to heat up, so of course you won’t have to wait for the whole AGA to heat up like you would do on a normal AGA,  which would take overnight to heat up. Because of this it is relatively cheap to run I’ve seen prices quoted at £12 a week but of course this is using it very much like a conventional cooker where you turn the oven or hot plates when you need them.  Also it looks like a traditional AGA and if someone saw it in your kitchen they wouldn’t know the difference, and when you show them the high tech touch control panel they are going to be wowed. The bad point is it doesn’t radiate such much heat as a normal AGA – so you won’t get the cosy kitchen.  If you use it like a normal AGA with everything on it’ll be expensive to run. Also they seem to be having some teething problems with them with error codes appearing on the control panel and water coming ou tof the simmering oven.  But I’m sure this will be learning process for AGA and they’ll get to grips with this.
Here is one person on the AGA Central forum who has had more than a problem with her AGA Total Control:
Me again…..my new replacement TC has the same problems as before…..the AGA engineer is coming tomorrow to replace the boiling plate as it has stopped working – error code 10.
7 months on, 2 AGA Total Controls, 4 new boiling plates, 3 new PCB’s, flue re-routed .. and it is still not working…….am I the only one ? Help! Customer services won’t call me – no one will phone and apologise! What do I do now?!!!! Is everyone elses Total Control working? How I regret getting rid of my old AGA. 
Another person has had their AGA Total Control replaced with a 13 Amp AGA and really is now relieved.
For me if you are looking at the Total Control perhaps you need to think about the cost of ownership and buy a 30Amp AGA. It’ll be £12 ish a week to run and will give you ambient heat as the AGA will stay on all the time and be hot and you’ll save on all those huge bills of either a 13 amp AGA or the Total Control with everything switched on. So you experience the real AGA cooking and living experience rather than the new AGA Total Control experience thrown together to attract new customers in the 21st century.
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  • sherry Bretherton

    I have an aga aims 2 oven model which is now 20 odd months old. It has never worked satisfactorily mainly it doesn’t retain its heat during cooking and i would replace it with a traditional model if I could persuade aga to take it away. Despite endless original visits nothing specific was found to be wrong with it. Each engineer had his own bit to add or check, often contrary to what the previous one said. Aga is not easy to deal with, they promise to come back to you but will not let us speak directly to an engineer. We actually lost heart last year and bought an electric oven and turned it off all summer. My husband is a solicitor and this is the only time in 40 years of marriage I have known him to give up. At this moment the fumes coming out of the oven as a result of cooking on it last night for 6 people and I have been forced us to open windows so I am about to start the battle again. I would never recommend this model to anyone. This is my 6th aga and I have never had problems like this before.

    • ivydale

      Hi Sherry, with respect to your last point have you switched on the extractor fan, which will be located on the outside of your house? I think a lot of 13 Amp AGA owners don’t even know it exists. The switch is in the aims compartment. This will extracts all the smells of cooking outside.

      For your problems I’d say see similar threads on AGA customer support on the forum on http://Www.agacentral.com. I would write to the Chairman of AGA Rangemaster as its a plC they have to respond to you by law. Also we have found posting on their Facebook page with give you a very fast result.

      Graham

  • Anthony Highgate

    we have a coal fired aga,its well looked after,but every now and then it goes out…no matter what i try to do,i riddle it and clean it well ,right coal (fuel) so i have to relight it and watch it very closely …can any one help?