May 24

I have been out cleaning today. The second day this week. I was out on Monday and cleaned a four oven AGA, one which I had done before a few years ago – it turned out to be a

English: A business ideally is continually see...

English: A business ideally is continually seeking feedback from customers: are the products helpful? are their needs being met? Constructive criticism helps marketers adjust offerings to meet customer needs. Source of diagram: here (see public domain declaration at top). Questions: write me at my Wikipedia talk page (Photo credit: Wikipedia)

relatively straight forward job and best of all the customer had a Nespresso coffee machine! If you read this blog I am pretty keen on my coffee and we have had a Nespresso machine at home since I started oven cleaning, maybe thats the secret to my success! I went to the Coffee Number 1 (the fabulous local coffee shop) in Thornbury afterwards too,  and then back to the office for the afternoon.

I left home at 0800 today as I needed to allow time to get across Bristol in the rush hour traffic, I infact got there early and as no one was at home – they had left a key for me – I got cracking. It was a brown (unusual) brown gas deluxe AGA for a regular customer. So it was dirty but not over the top dirty like some AGAs that had never been cleaned before. So it came up well and I had the benefit of the company of two Cocker Spaniels Dotty and Holly! Names left on note from customer.

And then I drove across Bristol to clean a standard single oven. I had my lunch in the van as I couldn’t start the job until 1200 and then got there bang on time. The oven was an AEG Competence which has self cleaning sides making it an easier clean – the self cleaning sides are cleaned but it is quick and easy to do if they aren’t that dirty. It was for a regular customer who “just can’t get down there anymore” – in all the job, a full strip down including the fan clean, took me 45 minutes. Then across Bristol again to clean a standard double oven, I was running early but the customer didn’t mind me starting earlier even though on my job sheet for the day it said that the client couldn’t start earlier than 1400.

Again this was a repeat customer but not with this oven she had her oven cleaned in a previous house just before she moved out and the new owner had written to her telling her how thankful she was for the gleaming oven they had left. Also this lady told me the story of how she had found out about our service, she said I had a call from one of my friends who said “I am just sat her looking at my oven, it has just been cleaned and I can’t believe it – it’s just like new”. The oven a Diplomat was again an easier clean and I replaced the seals on the oven – the customer had ordered them through a local supplies shop and they had arrived that day. They really made a difference the tension in them was a lot more and they fitted tightly and snuggly a lot better than the old ones which had been sagging. So I learnt something here that replacing old seals even when they aren’t broken or split, which is usually the time I suggest they are replaced, really does make a big difference.

Anyway I got back to the office at 1450 so not a bad “day” with with a total day turnover of £234.

We are trying some new marketing methods to our customer base and yes it seems to be working well, we are also doing some deals and the latest marketing method seems to be a winner! I haven’t seen our weekly schedule so booked up so fast, so good news with our new operative starting out on his own next week. I’ll be able to concentrate on stuff in the office and the training videos I am currently doing. One of them is for the problem door, how to take the NEFF door with the triangles in the corner apart,  that I am forever asked about and can’t really answer very well on the phone!

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