We held this years AGM at our office in Pill on the first Saturday in January and used our training room at our office for the training! If you have been to see us this is the room that I have got set up as a film studio most of the time with a large green screen and lights all set up. When the lights are put away and the screen moved back we can put enough chairs to sit up to 25 franchisees, guests and some partners. We had a look at the room this year and we may be able to do one more AGM in our office before moving somewhere else as it is becoming a bit of squeeze, but we will see on how fast new franchisees join us this year.
The day went very well we started at 10.00 with my wife Catherine bringing everyone up to speed and introducing the new franchisees and talking through the year’s successes using promotions and advertising mediums.
One that stood out was one of our OvenGleamers franchisees did a promotion and got 56 bookings in two days! To appear at the event cost £120 and he was hoping to get at least 3 bookings, but it went crazy with people queueing to book and he booked all them all in. So a return of £5,000 for two days standing around. He did have a bit of a sales process in place. The van was there and he was able to talk through the way we do things, showing them the Mercedes van, the dip tank and rear wet area, and show them pictures of the results, and all this together, and of course being at the right place, at the right time, worked very well.
We had two guest speakers and we announced two things:
1. The introduction of our new Customer Service software GRACE™ which is going to revolutionise our business for both ourselves and all the franchisees. And we are looking to see the growth of both our own multi van business and each of the franchisees business this year is increased by the use of GRACE™ this year. GRACE has been developed for us by a local software company and was something we wanted to introduce to enhance the customer experience with OvenGleamers.
2. The introduction of my new OvenGleamers Academy™.
For this I have set up an exclusive website for franchisees and uploaded all the content that we have put together for the franchisees in one place, which includes the 22 one hour long training webinars we have done over the last two years for the franchisees. I have set up a franchisee forum on the site and also am in the process of making a full set of training videos for technical help, which will, I hope, be invaluable for the franchisees and help to prosper and grow.
Lunch was at the Indian Restaurant across opposite our office (if you have been listening to my podcast you may remember that this restaurant closed but has since reopened with new owners) which was fabulous.
In the afternoon we had a technical discussion and finished at about 4pm.
In the evening it was a Christmas ‘Do’ at the Walton Park Hotel in Clevedon which still had the tree up, with our employees and the franchisees. Walton Park gets better every year, they have had a refurbishment programme so everything looks a lot better there now, and I found a very good conference room with fantastic sea view aspect that will be an ideal location for future AGMs …