Monthly Archives: October 2012

Oct 23

Laugh I Did Buy An Oven Cleaning Franchise

By Graham Rogers | Uncategorized

Just in case you haven’t seen my outtake video, here it is. For each of the videos so far I have tried to learn the script and then film it until I get it right, or most of the time until it is nearly right. Here I get the words mixed up and laugh a bit and then get back on track.

I have got a studio set up in my loft but I am still in the process of getting all the gear, after this video I bought some new lights so I can the filming right so hopefully we will be improving all the time, and I’ll be able to knock out the oven cleaning films for both myself and our franchise network.

If you like to come to one of our OvenGleamers Discovery Days click on the link.

Oct 17

Oven Cleaning Standards

By Graham Rogers | Uncategorized

We have had a couple more complaints and also someone reported that we had broken their hob stand.

Stainless steel sculpture Begynnelse (Beginnin...

Stainless steel sculpture Begynnelse (Beginning) in Eslöv, Sweden, by Alexius Huber (Photo credit: Wikipedia)

So I went out and had a look, this time it was a different operative to the other one who had the complaints last week, and I first went and saw the broken hob lady. She said that she had seen the guy drop something whilst he was there, as there was a large clang and a mark on her pine floorboards and then afterwards when he had left she found the hob stand was broken.

I had a look at it and realised that the central hob hadn’t been cleaned, she told me that our operative had told her that we didn’t clean them! So I cleaned it whilst I was there and also had a chat to her about the hob stand. She said it definitely wasn’t broken before. I spoke to the guy and he said that it wasn’t broken and he would have noticed it and he had just dropped the oven racks. But at I still decided to order a new hob stand for her as I know that it is easy to miss that sort of thing if you aren’t tuned into it. So the cost of a new AEG 90cm hob stand was £82 delivered and it arrived today on next day delivery.

The thing about this is that I thought I had been in the house before and I also remember seeing, and trying to fix a broken hob stand before though I couldn’t remember if it was in this house. I had a look at our records and the oven was last cleaned four years ago by one of our guys but I wasn’t listed on the job with him.

Anyway we have had to take the hit and I will tell everyone in our meeting tomorrow to look out for this sort of thing and get it recorded if they see it when they do their pre clean checks.

The other complaint was a hob complaint too and she said that our operative, same one as above, told her that he couldn’t clean her hob as he’d scratch it. I cleaned it in 30 minutes.

This afternoon I spoke to the guy in our office and took him through a clean on our stainless steel hood and hob in our training room, and from this I learnt that he had never been shown how to clean stainless steel with Astonish or how to clean the hobs correctly!! So tomorrow I am going to go out on a couple of jobs with him and get it up to speed, his first job is a range cooker, and extractor so lots of stainless steel there.

Also I am going to make sure that we do a proper check off of our new employees as I do with franchisees to make sure that they know everything and are up to speed on cleaning them. As this guy went out and was trained by one of our other employees I thought he’d learn everything but clearly he hasn’t. Also this means I will now have to make sure I do a routine checkon all our guys, say once a month on each of them, to make sure that they are doing things up to standard and also in the correct way.

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Oct 13

Are you one of the lucky six?

By Graham Rogers | Uncategorized

Are you going to be One of Our Six?
FREE Upgrade worth £4500 – Do You Want One?
Hello — would you like to be one of the Lucky Six to benefit from our amazing Upgrade Offer?

There are some strict criteria though…so if you are not:
1.  Wanting to start trading before Christmas?
2.  Able to attend a Discovery Day this week?
3.  Committed to finding out more about the OvenGleamers Franchise opportunity


Then Do Not Read Any Further…this email is not for you.

Read More

What is this Amazing Offer?
Well, — if you’re in a position to commit to buying and be trained as an OvenGleamers Franchisee before Christmas then as an early Christmas Gift we are offering a FREE Upgrade to the ‘Owner Operator with Marketing Plus’ Franchise Option.  This option has an added value of over £4500 above the standard package but you will only have to pay the price of the standard package.

Remember though – we only have time to train 6 franchisees and get them up and running before Christmas – ideally even earlier than that for some of you – so that you can take advantage of trading in December.  December is the best month of the year for the oven cleaning business.
I’m interested – How can I find out more?

Ring Lucy – our fabulous Office Assistant – on 01275 370571 in the Office on Monday and book onto either of the following 2 Discovery Days:

Wednesday 17th October – 9.30am-4.30pm
Saturday 20th October – 9.30am – 4.30pm


Both of these are being held at our offices in Pill, near Bristol – we will email you full directions but they are also in your Information Pack.


Call now on 01275 370571 and have a chance of being One of the Lucky Six!


I’m not sure – What should I do?
You have 3 options really!

1.  Do nothing!  Not really helpful for anyone!!
2.  Go to to find out more
3.  Call us on 01275 370571 and let us know when you’d like to come to one Discovery Days if you are unable  to make either the 17th/20th October.





Oct 11

Complaints of Dirty Ovens

By Graham Rogers | Uncategorized

English: Electric oven/stove

English: Electric oven/stove (Photo credit: Wikipedia)

We don’t often get complaints, and when we do they are relatively minor ones. I think the last complaint I had to deal with was about an AGA clean near Swindon way back in March and when I got there it was a case of cleaning the top upper tunnel on the main oven, it took me about five minutes to sort out and she was vey happy.


This week on Tuesday I went off to Marlborough to deal with a complaint about an Marlbrough AGA clean that one of the guys had done last week. It was a regular customer and I have cleaned her four oven AGA before. On the list I had with me she had complained that the trays hadn’t been cleaned properly and also the flue cover hadn’t been cleaned and a couple of other things weren’t what she would expect from a clean with us. When I got there I saw the following problems:


The flue cover hadn’t been cleaned properly.
The top part of the tunnel on the main oven hadn’t been cleaned properly.
I found the ceramic hob on the top of ovens 3 and four hadn’t been cleaned properly.
There was a cold shelf in oven number 4 which hadn’t been cleaned.
The flue itself hadn’t been cleaned.
There was burnt on carbon around the edge of the main roasting oven.


So a case of hmm. The guy who cleaned it is normally our star and regularly gets glowing testimonials so I was unsure why it was so bad, but I do know that he has some person problems on his mind at the moment.


She also had a problem in that our operative hadn’t asked her if she wanted her pans cleaning, and she expected this to happen. I told her that we were  unable to clean the sort of pans she had but I did clean her cold shelf.


It took me about an hour to make sure that everything was 100% as the AGA was back on and it was very hot, and I  burnt my finger and burnt my head on the roasting oven door, and got very hot and sweaty, in the process. In the end the customer was very happy and said to me that she would use us again, which is obviously the reason we deal with complaints fast a effectively.


When I got back to the office I got the guy back in and had a chat to him. Whilst talking to him we had another complaint come in re his work that morning.


Yesterday, Wednesday, I went off to check this oven out expecting the worst as on my sheet this time it said that the seals hadn’t been cleaned and the outside hadn’t been cleaned. When I got there everything was completely immaculate. It was a Stoves standard double oven and the dirty seals she referred to was just a few bits of scrapings from the clean and the outside mark she referred to was a small grease mark between the buttons on the timer. She said that normally she has Nigel (our guy off with broken big toe at the moment – five weeks so far) and he uses cotton buds to clean between the buttons. ‘COTTON BUDS!?’ I thought well that really is a new one on me but what a good idea. She also said that he hadn’t cleaned her oven liner – with these I normally dip the really dirty ones but this one wasn’t that bad and I cleaned it easily. At home we put these in the dish washer and they come out 100% every time. The other issue she had about the clean she was complaining about was that he had been too fast finishing the job in an hour. From my point of view the job was exceptional for that amount of time but if he had had the buds and used them on those control buttons maybe that would have made her feel that he had gone the extra mile to clean the detail.  So what did I do after I sorted out the  bits she wanted sorting? I drove off to Tesco and bought five boxes of cotton buds for each of the guys and me to carry! Also whilst I was there I cleared their shelf of value tooth brushes. Tesco should be ashamed as the price for these has gone up from 10p a packet of two, to 18p a packet of two, what that an 80% increase. The only difference was that they are now a different colour.


We got a glowing phone call late this afternoon to say that the guy, with the complaints, had done the most fabulous job ever so hopefully our little chat has gone him back on the tracks and  I hope that our little run of complaints has come to end now!
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