Monthly Archives: April 2012

Apr 20

AGA Total Control Problems

By Graham Rogers | Uncategorized

If you are thinking about replacing your older AGA with a new Total Control AGA may I point you towards the www.agacentral.com forum and ask you to read some of the posts from people who are now regretting replacing their old AGA with the Total Control.
A few people on this forum are posting about problems with the AGA Total Control and really you wouldn’t expect this with a price tag of about £10K
The AGA Total Control isn’t like a conventional AGA and from what the sales lady told me in my local AGA shop really the ideal use would be in a holiday cottage where you go to for weekends and you are going to switch it on use it all or bits of it and then go back to your main home for the rest of the week. The good things about it are it operates rather like an ordinary cooker in that it you can switch on the oven or the hob parts separately. They take about 20 minutes or so to heat up, so of course you won’t have to wait for the whole AGA to heat up like you would do on a normal AGA,  which would take overnight to heat up. Because of this it is relatively cheap to run I’ve seen prices quoted at £12 a week but of course this is using it very much like a conventional cooker where you turn the oven or hot plates when you need them.  Also it looks like a traditional AGA and if someone saw it in your kitchen they wouldn’t know the difference, and when you show them the high tech touch control panel they are going to be wowed. The bad point is it doesn’t radiate such much heat as a normal AGA – so you won’t get the cosy kitchen.  If you use it like a normal AGA with everything on it’ll be expensive to run. Also they seem to be having some teething problems with them with error codes appearing on the control panel and water coming ou tof the simmering oven.  But I’m sure this will be learning process for AGA and they’ll get to grips with this.
Here is one person on the AGA Central forum who has had more than a problem with her AGA Total Control:
Me again…..my new replacement TC has the same problems as before…..the AGA engineer is coming tomorrow to replace the boiling plate as it has stopped working – error code 10.
7 months on, 2 AGA Total Controls, 4 new boiling plates, 3 new PCB’s, flue re-routed .. and it is still not working…….am I the only one ? Help! Customer services won’t call me – no one will phone and apologise! What do I do now?!!!! Is everyone elses Total Control working? How I regret getting rid of my old AGA. 
Another person has had their AGA Total Control replaced with a 13 Amp AGA and really is now relieved.
For me if you are looking at the Total Control perhaps you need to think about the cost of ownership and buy a 30Amp AGA. It’ll be £12 ish a week to run and will give you ambient heat as the AGA will stay on all the time and be hot and you’ll save on all those huge bills of either a 13 amp AGA or the Total Control with everything switched on. So you experience the real AGA cooking and living experience rather than the new AGA Total Control experience thrown together to attract new customers in the 21st century.
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Apr 16

espares packaging poor

By Graham Rogers | Uncategorized

Packaging Hager

Packaging Hager (Photo credit: Wikipedia)

We often use the company Espares for spare parts. We have used them recently as we needed a repplacement inner door for a bosch oven that just fell apart when we went to take the door apart to clean inisde the door – not something that has happened before so we think there may have been some sort of damage to it already. Anyway it shatterd into a miillion pieces and we told the customer we’d get them a new one.

On contacting espares they told us it would take four weekes to get the part and it would cost £150. The custoner was okay with this as she could use the other oven of the cooker. So about four weeks latter we got the part and we arranged to fit it. We got there opened the  box and then discovered that there was a very small chip on the glass on the corner of the door. The customer wanted a new one, so did we. The chip of glass wasn’t in the packaging so really I think it had been packed like it. The main point though was the packaging used by Espares was very poor just some polystyrene bits on the front of the glass and the sides – really for me to make it 100% it should have had some bubble wrap on it too.

But into the post the parcel  went back to espares. Espares were very efficient and arranged the return in a instant giving me a return label by email; I just walked across the road to the post office with the parcel and posted it back.

We got a replacement  door two weeks later. But the again the packaging was the same but the door was 100% – so out to fit we went an everything was fine a happy customer at last.